FAQ's

Here are some of the most frequently asked questions

How do I pay for the services?

When you choose your package you’ll be prompted to pay with a credit card for your services.
We use stripe as a credit card processor for the majority of our transactions, but also offer
Square and PayPal when needed

I’m ready to get started, but I have a few more questions.

We’d be happy to answer any questions you may have. Please reach out to us here
or schedule a call with us here You can also email us
directly at hello@kjstmedia.com.

How will I communicate with you?

You will communicate with your client manager through email when submitting and providing
feedback on episodes.

Will I have a client manager?

We try to pair you with the same client manager so they can get to know you are your podcast.
Every podcast is unique.

How and where do I send you the files to be worked on?

Once payment is processed, you will receive a submission document outlining the steps to set
up the shared folders with us. You can either use Dropbox or Google Drive.

What is your turnaround time?

We provide a 72 business hours turnaround time on the majority of our services. If you need
rush service there will be an additional $75 charge.

Can you advise me on the best podcast equipment I need?

We can certainly help you with podcast equipment needs. Please email us at
hello@kjstmedia.com or schedule a call here.

Can you help set up my podcast?

We do offer launch packages that suit your needs and we’d be happy to help you put your
podcast together from the ground up. Please either email us at hello@kjstmedia.com or
schedule a call here.

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